25-Year Limited Warranty - Made to Last!
Katy Wholesale Mattress warrants your memory foam mattress for a period of twenty-five (25) years prorated against defects in workmanship and materials, subject to the limitations contained herein. If during the twenty year period from the date of purchase your Mattress is found defective because of faulty workmanship or structural defects other than the specific limitations contained herein, it will be replaced or repaired, at our option.
It is understood that this warranty does not apply to the normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the Mattress. This warranty does not include any deterioration of the foam, with an indentation of less than 1 1/2″ inches associated with a sag in the foundation, box spring or platform. This warranty covers any physical flaw in the mattress that causes the memory foam material to split or crack, despite normal usage and proper handling as described herein and as outlined in our Mattress Care Instructions.
It is incumbent on the consumer to maintain the foundation and provide appropriate support for the Mattress. Substitution or use of improper foundations, platforms or other bases upon which the Mattress is placed, may result in damage to the product. Should the product be damaged by the use of an improper base by the consumer, this warranty is void. A proper foundation consists of at least 5 legs and/or 5 cross slats.
Katy Wholesale Mattress’ Memory Foam Mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s KWM Mattresses. Katy Wholesale Mattress’ Memory Foam Mattresses must not be used directly on the floor. THEREFORE, IF PURCHASER USES THE FLOOR ONLY, INAPPROPRIATE FOUNDATIONS OR ADJUSTABLE BED BASES WITH THIS MATTRESS, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Katy Wholesale Mattress may require purchaser to provide proof of the quality of the foundation for the Mattress if purchaser makes a claim under this warranty.
If the Mattress or cover is physically abused, stained, damaged, burned, cut or torn, this warranty is void.
The warranties contained herein do not include the costs of shipping and handling, which are to be borne by the purchaser.
Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style.
All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, used or unsanitary. It is the consumer’s prerogative to protect the Mattress with a stain resistant mattress pad.
These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The original invoice is required and is the only acceptable proof of purchase.
In order to provide an optimum sleeping surface this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your Mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your Mattress. Katy Wholesale Mattress reserves the right to make the final determination regarding repair or replacement.
Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed.
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Katy Wholesale Mattress at the time of replacement.
Terms and services related in this warranty shall be the consumer’s sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST TWENTY-FIVE (25) YEARS FROM YOUR DATE OF PURCHASE.
Prorated warranty schedule for all KWM Mattresses: